Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Client Service Advisor do at Fiserv?

As a Client Service Advisor (CSA), you'll be the primary liaison between Fiserv and its valued clients, including Independent Sales Organizations (ISOs) and bank partners. Acting as a trusted advisor, product consultant, and industry expert, your role will be pivotal in delivering exceptional service and nurturing strong, enduring client relationships.

Your focus will be on managing clients' operational, product, and service needs while serving as the first escalation point for sensitive concerns and liability matters. By fostering strong partnerships and collaborating across departments, you’ll play a vital role in enhancing satisfaction and forging long-term client relationships.

What you will do:

• Take full accountability for all client issues, ensuring timely resolutions and meeting clients’ portfolio and product management needs.
• Be the first point of escalation for service issues, demonstrating ownership and accountability.
• Drive the resolution of client concerns by proactively addressing challenges and ensuring satisfaction. Deliver innovative, business-oriented solutions to address complex client needs.
• Partner closely with Client Business Executives (CBEs) to support overall client relationships.
• Work with shared-services teams across the organization to deliver high-quality support.
• Serve as a champion for client needs, promoting a client-focused culture and ensuring their voices are heard.
• Research and resolve complex client inquiries promptly, acting as a liaison between internal teams and clients.
• Communicate effectively with internal and external stakeholders.

What you will need to have:

• High school diploma or equivalent.
• 3+ years of customer service experience.
• Proven track record of cultivating and maintaining relationships.
• Experience working independently with minimal supervision.
• Effective written and verbal communication skills.

What would be great to have:

• Bachelor’s degree.
• 2+ years of industry experience.
• Familiarity with Fiserv’s products, platforms, and operational areas.
• Adaptability in dynamic environments with shifting priorities.
• Demonstrated ability to resolve issues with urgency and drive them to closure.

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This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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