January 23, 2025 |
Ohio County Healthcare (OCH) is proud to announce that it has received a 5-Star Patient Experience Rating for the reporting period of January through December 2023, as recognized by the Centers for Medicare and Medicaid Services (CMS). Ohio County Healthcare’s 5-Star Patient Experience rating puts it among the top 8% of all surveyed hospitals in Kentucky and the top 10% nationwide.
“We are thrilled to receive this recognition for the quality of care our staff provides,” said Shellie Shouse, CEO of Ohio County Healthcare. “Our commitment to ‘Outstanding Care Here’ (OCH) is reflected in every interaction with our patients, whether it’s through our clinical teams, support staff, or leadership. We believe that exceptional care is the result of a team-wide effort, and this 5-star rating is a testament to the dedication of everyone who plays a part in the care we deliver.”
The CMS Star Rating evaluation system is designed to promote healthcare transparency to allow consumers to make informed decisions regarding healthcare options. Hospitals can receive ratings in the following areas: mortality, patient experience, readmissions, safety of care, and timeliness & effectiveness of care. OCH received a 5-Star rating in “Patient Experience” based on survey responses, with 5 stars representing the highest quality of patient care. This rating was calculated by combining scores from questions related to various aspects of patient care, such as: communication with nurses & doctors, staff responsiveness, and the quality of cleanliness.
“We have focused on enhancing communication, strengthening processes, and fostering a culture of compassion in all aspects of patient care,” said Athena Minor, OCH CNCO. “Our staff has worked relentlessly to ensure that every patient, regardless of their needs, is treated with respect and receives the care they deserve.”
The collected feedback is focused on a patient’s inpatient care experience but also indirectly measures their overall patient satisfaction with the full continuum of care in other admission entry points such as the Emergency Department, Surgical Services, and Provider Practices. Ancillary departments like Lab, Radiology, Rehab, Respiratory Therapy, etc. as well as those supporting the organizational infrastructure, such as Admitting, Environmental Services, Maintenance, & Nutritional Services, have also played vital roles in improving the overall healthcare experience for patients.
While Ohio County Healthcare is very proud of this achievement, we are also dedicated to maintaining and building upon these standards. As benchmarks evolve and healthcare needs change, we remain steadfast in our mission to provide the highest level of care, ensuring the well-being of our communities for years to come.
To learn more about CMS’s Patient Experience Star Ratings, visit Medicare.gov
...exceptional spa and beauty services in a serene and luxurious environment. We are currently seeking a skilled and passionate Body Waxing & Brow Stylist to join our team of professionals. If you're detail-oriented, love enhancing natural beauty, and thrive in a spa setting...
...A manufacturing company is seeking to hire an Accounts Payable Specialist. In this seat, you will handle full cycle AP, process about 50 invoices per week, and manage all aspects of credit card transactions and expenses. They are migrating from QuickBooks to Acumatica...
...including quotes, renewals, policy changes, urgent recommendations, billing, audit, and other service items. Provide necessary service and... ...time out of the office as well as Volunteer-Time offGroup Medical, Dental, Vision, Life insurance, Parental leave, and our Health...
Seeking a board eligible/certified Ob/Gyn physician to join a well-established single specialty group. Work alongside 4 other Ob/Gyn physicians & 3 experienced NP's. Responsibilities involve a wide scope of Obstetrics & Gynecology procedures. Interest in robotic surgery...
...policies and procedures.~ Learn and fully understand and execute the rules of video stream games. ~ Conduct live games on a given table schedule in accordance with applied rules and procedures with computer prompt instructions, monitoring and following the given table...